Overview of online consultation

Online consultation refers to a service form in which patients and doctors conduct remote medical consultation through the Internet platform. Its main contents includeReal-time graphic consultation, video consultation, and electronic prescription issuanceetc., suitable for follow-up diagnosis and health management of common diseases and chronic diseases. The core advantage lies inBreak geographical restrictions and save time and costs, but acute and severe cases still require offline medical treatment. The main content involves issues such as platform qualification review, privacy protection and medical insurance payment connection. The overall structure is divided into three parts: service model, applicable scenarios, advantages and limitations.

Service model and technical support

Online consultation basisMedical App, mini program or web pageRealization, common forms include: 1) graphic consultation (asynchronous communication); 2) video interview (real-time interaction); 3) AI pre-interview (auxiliary triage). Technical basics covered5G network, electronic medical record system, cloud storagePlatforms such as Alibaba Health's "Yilu" and Ping An Good Doctor all use multiple encryption to ensure data security. Some platforms such as WeDoctor have realized electronic medical record interoperability with offline hospitals.

Applicable scenarios and regulatory requirements

This service is mainly aimed atFollow-up patient consultation, mild illness consultationAs well as medication guidance, the National Health Commission's "Measures for the Administration of Internet Diagnosis and Treatment" clearly stipulates that first-time patients are not allowed to issue prescriptions online. Taking hypertension as an example, patients can upload historical examination reports through "JD Health", and doctors can adjust medication based on continuous monitoring data. At present, there are alreadyMore than 1,700 Internet hospitals(Data as of 2023), but you need to look for the "Medical Institution Practice License" held by the platform.

Comparison of advantages and precautions

For example, Haodafu provides doctor resources from tertiary hospitals online, but complex conditions still need to be combined with offline examinations.

Summary and future development

Online consultation asSupplementary means for hierarchical diagnosis and treatment, effectively alleviating the problem of uneven distribution of medical resources. The future followsWearable device data accessAnd medical insurance coverage will be expanded, and services will be more precise. However, please note: 1) Choose a qualified platform (such as Lilac Doctor, Tencent Health); 2) Seek medical treatment immediately for emergencies; 3) Protect personal privacy. Research from the Chinese Academy of Social Sciences shows that the market size is expected to exceed 200 billion yuan in 2025.

Citing sources

1. National Health Commission's "Internet Diagnosis and Treatment Management Measures (Trial)" 2018
2. "China Internet Medical Development Report 2023" by the Chinese Academy of Social Sciences
3. Platform cases: Alibaba Health (Yilu), Ping An Good Doctor, WeDoctor
4. Data source: Frost & Sullivan's "Analysis of China's Internet Medical Industry"